Who We Are
MetropolVisa is a visa consultancy and immigration services company operating in the United Kingdom and Turkey. MetropolVisa is the data controller responsible for your personal data.
What Data We Collect
We may collect and process the following personal data:
Identity data: Full name, date of birth, nationality
Contact data: Email address, phone number, postal address
Immigration & travel data: Passport details, visa history, supporting documents
Communication data: Messages sent through our contact form or email
Technical data: IP address, browser type, and cookies (if analytics are enabled)
How We Use Your Data
We use your personal data to:
Provide visa consultancy and immigration advisory services
Respond to your enquiries submitted via our contact form or phone
Process and prepare visa applications on your behalf
Comply with legal and regulatory obligations
Send service-related updates (not marketing, unless you opt in)
Lawful basis: Contract performance, legal obligation, and legitimate interests.
Sharing Your Data
We only share your data where necessary:
Immigration authorities (e.g. UK Visas and Immigration, UKBA, embassies) as required for your application
Trusted third-party service providers (e.g. document couriers, translation services) under strict confidentiality agreements
Legal or regulatory authorities where required by law
We do not sell your personal data to third parties.
International Transfers
As we operate offices in the UK, London, Istanbul, and Ankara, your data may be transferred between these locations. All transfers are conducted in compliance with UK GDPR safeguards.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined above, and in line with legal obligations — typically up to 6 years for immigration and consultancy records.
Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (where applicable)
Object to processing or request restriction
Data portability — receive your data in a structured format
Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at hello@metropolvisa.com.
Cookies
Our website may use cookies for analytics and functionality. You can manage cookie preferences through your browser settings.
Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
